Updating your FileMaker Pro software is only one of three kinds of updates that are required to keep Music Monitor running smoothly. It's the only one that music administrators normally need to do for yourself. See the article Music Monitor Update to understand where it fits in the system structure.

It's important to distinguish between a new update, and a new version.

You can install a new update at any time.

When a new version of FIleMaker Pro is released, the Music Monitor team do some testing to check for any bugs or incompatibilities. We will advise you to update when we are satsified that it is unlikely to cause problems. We recommend that you only install a new version when we advise you to. Our recommendation is also that you set your settings to alert you to new updates, but not to new versions.

In Windows this is under Edit > Settings (or Edit > Preferences).

In Mac it's under FileMaker Pro > Settings.

When you receive an alert about a new update available, check that it's the same main version number that you currently have installed. If you have a recent version of Music Monitor, you can check that in the information icon on the Home screen.

If it is the same main version, and so just an update, simply run the installer at any convenient time and FileMaker will update your software.

A new main version number signifies a major new build in the software. It's important to ensure that the version your computer has installed is compatible with the version your server has installed. FileMaker versions are compatible to a difference of one main version in either direction. In the screenshot above, you can see that my computer is running a version 22 installation, and the server has a version 21 installation. Those are compatible. A version older than 21 would not be compatible with the new software.

Once you have FileMaker Pro 21 or later installed, you can update to a whole new version using the inbuilt updater. The process is the same as for a simple update. So, once you have checked compatibility and we have advised you to update to the new version, simply run the updater.

If you are updating from a version older than v21, you will need to uninstall and reinstall:

Some Windows users encounter this error in installing the new version. It appears that the old version doesn't completely uninstall. If you get this error, cancel the installer and go to C:/Program Files and look for any folder called "FileMaker Pro". If you find one, delete it and then run the downloaded installer again.

If that isn't the issue (there was no folder or deleting it didn't result in successful install), check with your in-house IT or with us for further advice.

If you get this error when trying to add Music Monitor as a favourite, your computer is failing to connect to the server your file is located on. If your Internet connection is working at the moment:

If that doesn't solve the issue, check with us for further advice. If you host your own file in-house, also check with your IT department that the server is running.