Overview
Generating email is a complex process with many opportunities for things to go wrong. This article lists emailing issues that users have reported and gives the advice we have for responding to them. If this advice doesn't solve your issue, please get in touch with us.
Email via OAuth
Music Monitor can be configured to send email via OAuth 2.0 for Microsoft or Google. See Enable Email via OAuth for more detail.
This is generally a more reliable method than the default email behaviour, which relies on your computer successfully creating and loading an email in response to a prompt from Music Monitor. Using OAuth resolves a lot of issues that users experience.
Issues and Advice
Formatting Lost
Issue
Even if you add formatting such as bold, font size, etc., in Music Monitor, the email that is generated is plain text, with none of your formatting.
Advice
FileMaker is not able to generate html emails, so the formatting will always be lost. This is not even a bug, it is just a limitation of the system.
Email Fails in Windows 11
Issue
After updating your computer to Windows 11, email generated in Music Monitor fails to send.
Advice
Using OAuth would solve this issue, but there is an avenue to try without making that change.
This can be caused by a "Run as Administrator" Privilege Mismatch
Windows 11 is strict about cross-application communication.
The Problem: If FileMaker is running as an Administrator, but Outlook is running as a standard user (or vice versa), Windows User Account Control (UAC) will block the COM communication between the two apps.
The Fix: Right-click both the FileMaker and Outlook shortcuts, go to Properties > Compatibility, and ensure that "Run this program as an administrator" is UNCHECKED for both. They must be running at the same privilege level.